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RHR & Company

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Return & Replacement Policy

Clear, professional, and transparent guidelines for our bulk manufacturing clients.

At RHR & Company, we adhere to the highest industrial manufacturing standards. Because our products are chemical formulations sensitive to site storage conditions, we have established a strict B2B return policy to ensure the integrity of our supply chain.

1. Eligibility for Returns

We accept claims for returns or batch replacements exclusively under the following conditions:

  • The wrong product or SKU was delivered to your site.
  • The packaging was significantly damaged during transit by our official delivery vehicles.
  • There is a proven manufacturing defect in the chemical batch (requires technical verification).

2. Non-Returnable Conditions

Returns Not Accepted If:

  • The 20kg bags have been opened, punctured, or tampered with.
  • The product was stored improperly at your site (e.g., exposed to rain or extreme heat).
  • The claim is made due to a miscalculation in your project requirements.
  • The material has exceeded its stated shelf life after delivery.

3. The Claim Process

To initiate a replacement claim, you must notify our sales team within 48 hours of delivery.

1

Contact WhatsApp support at 03111747999

2

Provide your official invoice or PO number

3

Share clear photos of the sealed bags and damage

4. Replacements & Credit

As a B2B manufacturer, RHR & Company does not issue cash refunds. Approved claims will be resolved via a direct 1-to-1 product replacement from our factory, or a credit note applied to your firm's next bulk order. Our technical team reserves the right to inspect the disputed materials on your site before approving a replacement.

Need to file a claim?

Contact us within 48 hours for the fastest resolution.

Contact Support